# Appointment Booking Software Project Specification

> Free generic planning template. Replace prompts with project decisions. This is not a security or compliance certification.

## 1. Business requirements
- Business outcome and success measure:
- Launch date / constraints:
- Locations and business time zones:
- In scope for first release:
- Explicitly out of scope:
- Assumptions and open questions (owner / due date):

## 2. Users and permissions
| Role | Needs | Data they may view | Actions they may perform |
|---|---|---|---|
| Customer | | | |
| Staff | | | |
| Manager | | | |
| Administrator | | | |

## 3. Services and resources
- Services, duration, buffers, price/deposit rules:
- Staff or resources eligible for each service:
- Rooms, equipment, or capacity constraints:
- Inactive/seasonal service behavior:

## 4. Booking rules
- Who can book and how far ahead:
- Confirmation / approval policy:
- Cancellation and rescheduling policy:
- No-show and late-arrival policy:
- Holds, expiry, idempotency, and duplicate submission behavior:
- Appointment statuses and allowed transitions:

## 5. Availability and calendar
- Business hours, staff hours, breaks, holidays, time off:
- Slot increment and service duration rules:
- Time zone storage/display and daylight-saving behavior:
- Conflict resources and concurrency strategy:
- Calendar views, filters, and mobile requirements:

## 6. Notifications and payments
- Email/SMS/other events, provider, retry and failure behavior:
- Payment/deposit/refund requirements and provider:
- Data collected in messages and retention:

## 7. Administration and analytics
- Admin workflows and roles:
- Required reports and definitions:
- Audit events and retention:
- Export/import requirements:

## 8. Security and privacy
- Authentication and authorization:
- Tenant separation and database policies:
- Personal data collected, purpose, retention, deletion:
- Rate limits, abuse handling, backup and restore:
- Secrets management and incident owner:

## 9. Deployment and operations
- Environments, hosting, domain, database:
- Migrations, rollback, seed/sample data:
- Monitoring, backups, support and maintenance owner:
- Third-party services, account owner, expected recurring costs:

## 10. Acceptance criteria
Write observable outcomes, including tests for permissions, time zones, overlapping bookings, concurrent confirmation, cancellation, rescheduling, notification retry, and mobile booking.

| ID | Given / when | Expected result | Verification |
|---|---|---|---|
| AC-01 | | | |
| AC-02 | | | |
| AC-03 | | | |